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Frequently Asked Questions Get the answers to the most asked questions about our products.

Online Support Center Need to know how to install a product? Want step-by-step instructions on how to set up a monitor, or a backup plan? This is the area for you.

Online Manuals If you want to get more detailed information about any of Pinnacle's products, you can download the product manuals from our website. The manuals come in PDF format. If you don't have Acrobat Reader, you can download it from the manuals page.

Remote Customer Support We pioneered the development of the Automated Customer Support system. For many years, our customers have enjoyed personal, customized customer support from us, IBM's choice as the System i quality system management software leader.

Automated Customer Support lets us do the work for you! You have more choices now than ever!

Day and Night Support For simple problems, you can always call our 24 Hour Support Hotline - anytime day or night. Just call 1-918-587-1500 or fax a question to 1-918-587-1536. The system will automatically page our 24-hour customer support representatives after hours.

You may also contact support@pbsnow.com with any technical support question you might have.

Direct Link Assistance This is the real power of our Automated Customer Support (ACS) system.

Our ACS system will automatically alert our support personnel when you have a specific question. We can also post your own personal fixes (PTFs) on this system. Just make a few entries in your System i system and the files will automatically be downloaded and your system updated. Or maybe you just want to search through the summaries of already prepared PTF's. You can download the lists and review them at your leisure.

For those really tough problems, our support personnel can dial directly into your system to investigate and fix your problem first-hand. We invite you to use this powerful tool even if you never have any really tough questions. Just let our technicians walk you through a personal training course via this link. We make the keystrokes, you see the terminal - remotely.

UNLIKE OUR COMPETITION, THESE OPTIONS ARE OFFERED TO YOU AT NO ADDITIONAL COST

Corporate Offices: Edmond, Oklahoma

3824 S. Boulevard, Suite 200 Edmond, OK. 73013
Phone: 1.800.311.0757 · Fax: 405.359.7490

Tulsa, Oklahoma

5800 E. Skelly Drive, Suite 300 Tulsa, OK. 74135
Phone: 1.877.369.6922 · Fax: 918.587.1536

San Antonio, Texas

1777 NE Loop 410, Suite 600 San Antonio, 78217
Phone: 1.210.820.2638 · Fax: 1.210.820.2653

Midland, Texas

4305 N. Garfield Midland,TX 79751
Phone: 1.432.570.5550 · Fax: 1.915.684.6300

Frequently Asked Questions	Get the answers to the most asked questions about our products.
Online Support Center	Need to know how to install a product? Want step-by-step instructions on how to set up a monitor, or a backup plan? This is the area for you.
Online Manuals	If you want to get more detailed information about any of Pinnacle's products, you can download the product manuals from our website. The manuals come in PDF format. If you don't have Acrobat Reader, you can download it from the manuals page.
Remote Customer Support	We pioneered the development of the Automated Customer Support system. For many years, our customers have enjoyed personal, customized customer support from us, IBM's choice as the System i quality system management software leader. Automated Customer Support lets us do the work for you! You have more choices now than ever!
Day and Night Support	For simple problems, you can always call our 24 Hour Support Hotline - anytime day or night. Just call 1-918-587-1500 or fax a question to 1-918-587-1536. The system will automatically page our 24-hour customer support representatives after hours. You may also contact support@pbsnow.com with any technical support question you might have.
Direct Link Assistance	This is the real power of our Automated Customer Support (ACS) system. Our ACS system will automatically alert our support personnel when you have a specific question. We can also post your own personal fixes (PTFs) on this system. Just make a few entries in your System i system and the files will automatically be downloaded and your system updated. Or maybe you just want to search through the summaries of already prepared PTF's. You can download the lists and review them at your leisure. For those really tough problems, our support personnel can dial directly into your system to investigate and fix your problem first-hand. We invite you to use this powerful tool even if you never have any really tough questions. Just let our technicians walk you through a personal training course via this link. We make the keystrokes, you see the terminal - remotely.
UNLIKE OUR COMPETITION, THESE OPTIONS ARE OFFERED TO YOU AT NO ADDITIONAL COST