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• Can ICOM/400 be integrated into a job scheduler?
• When I upgrade from an old version of Page/Manager or ICOM/400 to a new version of ICOM/400, do I have to re-type in all my data again?
• Why do I keep getting an error when I send an email through ICOM/400?
• How do I know what version of ICOM/400 I'm running?
• What types of modems work with ICOM/400?
• Is there any way to page using a modem set to synchronous?
• Is there any way to page my numeric pager directly instead of using TAP?
• How do I stop duplicate messages from paging me?
• How do I stop getting messages I don't want when using a message queue or QHST monitor?
• How can I keep my users from executing certain functions in ICOM/400?
• Can I use ICOM/400 to page my alphanumeric pager without using a modem?
• Can I set up ICOM/400 to page my PCS phone?

Answers to all questions are referenced from the ICOM/400 users guide manual.

Download a copy of the ICOM/400 manual.
To ask a question that is not answered in this FAQ, go here.

• Can ICOM/400 be integrated into a job scheduler?

  
  

  A. Yes, you can specifically send a pager message if a job has ended normally or abnormally from IBM's job scheduler (IJS) or Pinnacle's Job/Manager products. You can also run ICOM/400 commands inside any job-scheduling product.
  
  

  To see an example of how to set up IJS to work with ICOM/400 click here.
  
  
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• When I upgrade from an old version of Page/Manager or ICOM/400 to a new version of ICOM/400, do I have to retype in all my data again?
  

  A. No, the installation program for ICOM/400 is designed to copy your files from Page/Manager to the files in ICOM/400 or if you are already using ICOM/400 and you are just installing the newest release of ICOM/400, the install program will save the data files while installing the new software so you will not lose any data that you have already typed in previously.
  
  

  See Chapter 2 in the ICOM/400 manual - "ICOM Installation" for further information on how to install ICOM/400.
  
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• Why do I keep getting an error when I send an email through ICOM/400?

  A. There are basically 4 things that you need to have right to get the email feature to function correctly:

  • TCP/IP running on your AS/400.
  • Your AS/400 has to be able to connect to an ISP or internal mail server. (Try pinging or telneting to the IP address or name to see if you get a good verification.)
  • If you have an internal mail server you need to make sure it can receive mail from your AS/400.
  • A working email address.

  The fastest way to see what is going on with email is to take the option to display or print email communications. To do this, go to the ICOM/400 main menu (GO ICM), take an option 5(Display history information), take option 10 to display email communications or select option 11 to print communications.

  For further instructions: In the ICOM/400 manual - See Chapter 6 for setting up an *EMAIL delivery type for a recipient and Chapter 9 for setting up your system attributes for email.
  
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• How do I know what version of ICOM/400 I'm running?

   

  A. Run this command to display a data area: DSPDTAARA ICOM400/ICMPRM. The first 2 digits of the 4 character data area tells you what version number you are for the ICOM/400 release. (i.e. - "1210" means that you are on version 1.2).
  
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• What types of modems work with ICOM/400?
  

  A. First and foremost you must know that for paging you have to use a modem that is set to asynchronous. There are many different types of modems that will work with ICOM/400. For paging we recommend these IBM models: 5853, 7855 or 7852 which can all be set to asynchronous. You can also use a store bought asynchronous modem, for example a Hayes or U.S. Robotics, but you will need to install a setup string that we have in our manual to take off some factory defaults to be able to use it with the AS/400. You can install the setup string from a PC using a modem program such as: Terminal, HyperTerminal or ProComm.

  For faxing you will have to use a class 2-data/faxing modem which can be used for paging as well. It will still need the setup string that we recommend.

  For further instructions about modems and about the setup strings: See ICOM/400 manual Chapter 2 - "Modem Configurations" or see our list of modems in our Quickstart program. See ICOM/400 manual Chapter 2 - "Quickstart"
  
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• Is there any way to page using a modem set to synchronous?

  
  A. Normally most all modems are not able to do this, but there is one IBM modem that is capable of doing this: The IBM 7852 is able to receive any asynchronous pages going out while still set to synchronous. The only condition is: you will have to be on an OS/400 version of 3.7 or above. If you are using the 1.2 version or higher of the ICOM/400 software, it will create the line description automatically according to what release of the operating system you are on. If you are using 1.0 release of ICOM400 then you will need to run a CHGLINASC ICOM400 command and put the word END on the "Set modem to ASYNC" parameter. The only drawback of the 1.0 version is if the ICOM400 line description was ever deleted then you would need to repeat the process all over again.

  For further instructions on how to set up the 7852 and other modems: See ICOM/400 manual - Chapter 2 "Modem Configurations".
  
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• Is there any way to page my numeric pager directly instead of using TAP?

  
  A. Yes, we have a recipient delivery type of *PHONE that can be used to dial a phone number to send tones. It can also be used to dial your numeric pager directly from your modem and send a numbered message with no tones. We do recommend however, that you use alphanumeric pagers to get text messages instead of numbers to be able to get the full effect of ICOM/400.

  For further information on message delivery types: See Chapter 6 of ICOM/400 manual - "Recipients".
  
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• How do I stop duplicate messages from paging me?

  
  A. If you are using a message queue or QHST monitor, ICOM/400 is designed to check for new messages in the message queue or QHST log at the intervals you specify. After it has check for new messages and taken appropriate actions through ICOM/400, the message will not be used again. So, basically you will get only one action taken per new message. If there are duplicate messages then it could be one of two things:
  

  • Reply messages - If you get notified for an inquiry message and then someone replies to the message, you might get 2 notifications for one message because the same message has 2 different message types. One is an *INQ and the other is an *REPLY. What you will need to do is create a sequence in your setup to exclude all *REPLY messages in the "message type" parameter.
  • Check your message queue or QHST log against our "Work with History" screen and make sure that for every message in the message queue or QHST log that met your setup criteria, there is only one notification record in our history file by date and time. If the messages match up with the "Work with History" records and you are using a pager, then check with your pager company. It might be that they for some reason have sent the one page duplicate times. This might also be true by sending pages using the SNDMSGICM command and not from a monitor.

  
  For further information on how to set up exclusions - See Chapter 8 "System monitors"
  For further information on how to "Work with History" - See Chapter 4
  
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• How do I stop getting messages I don't want when using a message queue or QHST monitor?

  
  A. You can setup a sequence of "exclusions" inside your monitor setup that will exclude the messages you tell it to. You can set it up by message id, type, program name, job name, user name and severity limit. The message sequences that are exclusions are evaluated first in the list of sequences so it doesn't matter what sequence number you put on them.

  For more information on setting up exclusions: See ICOM/400 manual - Chapter 8 "System monitors".
  
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• How can I keep my users from executing certain functions in ICOM/400?

  
  A. There is a feature in ICOM/400 called function authorities where you can setup by a specific user(s) or *PUBLIC to include or exclude certain functions. For example you might not want a user to be able to delete messages that are in your "Work with history" screen. You could simply change the special value *WRKHST that's in the list of special values on the function authorities screen to exclude the user from getting into the screen at all. There are also ways of doing partial excludes from the user to a specific function or recipient. So, if for example you wanted a user to be able to display the "Work with History" screen but not delete the message records it could be set up that way.

  Note: Anyone with *SECOFR class and/or *ALLOBJ authority will override this feature.

  For more information on function authorities: See ICOM/400 manual - Chapter 9 "System Controls".

  Also see the section of Chapter 6 (Recipients) : "Edit recipient authority" to set up user authorities on specific recipients.
  
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• Can I use ICOM/400 to page my alphanumeric pager without using a modem?

  
  A. Yes, with ICOM/400's email feature and a pager company that supports this kind of paging, you can set it up to send an email to your pager company with a unique email address which in turn will page your pager.

  For further instructions: In the ICOM/400 manual - See Chapter 6 for setting up an *EMAIL delivery type for a recipient and Chapter 9 for setting up your system attributes for email.
  
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• Can I set up ICOM/400 to page my PCS phone?

  
  A. Yes, there are 2 ways to be able to send to a PCS phone using ICOM/400: 1) Using TAP with the *PAGER delivery type or 2) Setting up an *EMAIL delivery type to email the pager company by way of the internet. Both ways are required to have a pager company that complies to be able to send out pages to a PCS phone after receiving the information from ICOM/400.

  For more information on setting up *PAGER and *EMAIL delivery types, see ICOM/400 manual Chapter 6 "Recipients" and Chapter 9 "System controls" to set up system values for sending messages.
  
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An example paging command is shown below. The command is the Send Message using ICM (SNDMSGICM) command used with ICOM/400.

 

Change Pager Command using JS (CHGPGRJS) Type choices, press Enter. Pager command . . . . . . . . . SNDMSGICM TOUSER(&RCP) MSG('&MSGTXT') ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ __________________________________________________________

Changing the Paging Command

In this example there are two substitution variables, &RCP (the recipient of the pager message) and &MSGTXT (the message that you are sending). The substitution values for these substitution variables come from the ADDJOBJS, CHGJOBJS and SBMJOBJS commands, PGRRCPNORM and PGRRCPABN parameters. Note: When using with ICOM/400, you will need to create a "dummy" recipient called QIJS so IJS will use ICOM/400's command. You will not have to use this "dummy" recipient for anything, it just needs to be in the recipient file for ICOM/400. 

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