Home About Us Our Solutions Our Services News Contact Us Site Map

icom/400 Voice FAQ's

1. What messages can be sent via the phone? Can you give me an example?

You can send any text to voice messages with responses from your System i to any analog or digital phone that is set up in icom/400. A couple of good examples would be:

a) Using a message queue monitor to send you inquiry messages that need a response. You will have the ability to answer the voiced message right there on your phone by pressing the appropriate numbered key for the response you need to send back to answer the message for you.

b) You can also just send regular messages to whoever has a phone, for example: a cell phone to tell then anything you want and then send some responses you create for the response you need back. For example you might send a message to a group of phones like this - "There will be a staff meeting at nine today. Can you be there?" And then you could send responses like: "Yes" "No" in which they will have to press the appropriate numbered button to send you back a yes or no which you will receive on your System i in icom/400. This scenario will save you from having to call everyone yourself to announce the meeting.

2. What will happen if icom/400 Voice contacts my answering machine?

The modems being used lack the ability to detect when the phone has been answered. In order for the system to know that the message is being heard by a human, a number has to be pressed. Either a "1" to continue or the recipient's security code. The intro (i.e. "Message for Lance. Press 1 to continue.") will be played 4 times before it hangs up if no response by a human. This intro will probably be on the answering machine as a message received.

3. Will it keep calling my phone over and over again if it's not answered?

The system will ring the phone for 20 seconds before it will quit. In order for the message to be retried to that phone an escalation table should be used.

4. When I answer the phone the intro has already started. Is that normal?

The modems being used lack the ability to detect when the phone has been answered. The intro starts as soon as the telephone number is dialed. In order for the system to know that the message is being heard by a human, a number has to be pressed. Either a "1" to continue or the recipient's security code. The intro (i.e. "Message for Lance. Press 1 to continue.") will be played 4 times before it hangs up if no response by a human.

5. Is there the same acknowledgment process so that a repeat call is not made? Does answering the message take care of this at the same time?

This will work the same way text paging or two-way paging works. Unless you are using escalation, the message will go out and won't page you again unless you get, for example, the same message in a message queue again and the process starts over for monitoring. However, if you are using escalation, answering the message will stop the escalation process, but there is also an "acknowledge only" feature that will just stop the escalation process, just like the 2-way text paging does.

6. Can you use the voice feature and the pager feature at the same time?  For instance, if I don't answer the call, can someone be paged?

Yes, you can use icom/400 Voice and any other delivery type of messaging at the same time.

7. Is there an additional charge above what we currently pay for icom/400?

Yes, icom/400 Voice is considered an additional product.

8. What systems can the voice software run on?

It can run on Win98/NT/Win2k/ME/XP.

© 2008, Pinnacle Business Systems- All Rights Reserved